Fesbury · Policies
This policy explains how and when we process, ship, and deliver orders placed on fesbury.com, operated by REK LLC. By placing an order you accept the terms below.
Orders are processed within 1–3 business days (Monday–Friday, excluding US public holidays). Orders placed after our daily cut-off, on weekends, or on holidays begin processing the next business day. You'll receive a shipping confirmation with tracking once your order leaves our facility.
Estimated delivery times below are in addition to processing time and are estimates, not guarantees.
| Destination | Estimated delivery | Shipping cost |
|---|---|---|
| United States | 3–7 business days | Flat rate shown at checkout · Free over $XX |
| European Union / EEA | 7–14 business days | Calculated at checkout |
| Rest of world | 10–21 business days | Calculated at checkout |
The exact shipping cost for your order is calculated and displayed at checkout before you pay. In line with applicable consumer law, if we cannot deliver within the estimated timeframe we will contact you, and in any event your order will be dispatched no later than 30 days after purchase unless otherwise agreed.
For EU/EEA orders, prices include VAT where applicable. For US orders, any required sales tax is shown at checkout. For international orders outside your own customs union, import duties, taxes, and customs fees may apply on delivery and are the responsibility of the recipient. We recommend checking your country's import rules before ordering.
Once shipped, you'll receive a tracking number by email. Please allow up to 48 hours for tracking to update after dispatch. You can also follow the steps on our Track Your Order page.
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrectly provided address. If a parcel is returned to us as undeliverable, we'll contact you to arrange redelivery (additional shipping costs may apply) or a refund of the item value.
Carrier delays, weather, and customs can occasionally affect delivery. If your order hasn't arrived within the estimated window, or arrives damaged, contact support@fesbury.com with your order number and we'll investigate and make it right. Damaged-in-transit items are covered — see Returns & Refunds.
Email support@fesbury.com or call +1 (307) 555-0142 (Mon–Fri, 9:00 AM–5:00 PM MT).
REK LLC (trading as Fesbury) · 1603 Capitol Avenue, Suite 413 #3934, Cheyenne, WY 82001, USA · EIN 30-1362644. Provided for general information; not legal advice.