Frequently Asked Questions

Add the items you want to your cart, go to checkout, enter your shipping and payment details, and confirm. You'll receive an order confirmation by email right away.

We start processing orders quickly. If you need a change or cancellation, contact support@fesbury.com as soon as possible and we'll help if the order hasn't shipped. Customers in the EU/EEA also have a statutory right to cancel — see our Returns & Refunds page.

Check your spam or promotions folder first. If it's still missing after a few minutes, email us with the name and email used and we'll confirm your order.

We ship across the United States, the European Union, and many other countries. Full details, timeframes, and costs are on our Shipping Policy page.

Orders are processed in 1–3 business days. Estimated delivery is 3–7 business days within the US, 7–14 business days within the EU, and 10–21 business days for other international destinations. These are estimates and can vary with carrier and customs handling.

Orders shipped internationally may be subject to import duties, taxes, or customs fees set by the destination country. These are the responsibility of the recipient and are not included in our prices or shipping charges.

Once your order ships you'll get a tracking link by email. You can also follow the steps on our Track Your Order page.

Most items can be returned within 30 days of delivery if unused and in their original packaging. EU/EEA customers additionally have a 14-day right of withdrawal. See Returns & Refunds for the full policy and exclusions.

Once we receive and inspect your return, we issue the refund to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or provider.

We're sorry about that. Contact us within 14 days of delivery with your order number and a photo, and we'll arrange a replacement or refund at no cost to you.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. See Payment Methods for details.

Yes. Payments are processed over an encrypted (SSL/TLS) connection through PCI-DSS-compliant providers. We never see or store your full card number.

For EU/EEA customers, prices include VAT where applicable. For US customers, any required sales tax is calculated and shown at checkout.

We process your data in line with our Privacy Policy, applicable US privacy laws, and the EU GDPR. You can request access to, correction of, or deletion of your data, and manage cookies via Cookie preferences.