Fesbury · Policies
We want you to love what you buy from fesbury.com. If something isn't right, this policy explains how to return it and get a refund. It sits alongside — and never limits — your statutory consumer rights.
You may return most items within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging with any tags or seals intact.
If you are a consumer in the European Union or EEA, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise it, tell us your decision by a clear statement (for example, an email to support@fesbury.com) before the 14-day period ends. You may use the model withdrawal form below, but it isn't required. After withdrawing, please return the goods within 14 days.
Nothing here affects your legal rights regarding faulty, damaged, or misdescribed goods. EU/EEA consumers benefit from the statutory legal guarantee of conformity (generally 2 years). US customers retain all rights available under applicable federal and state consumer-protection law.
For change-of-mind returns and EU withdrawals, you are responsible for the cost of return shipping unless we state otherwise. If the item is faulty, damaged, or we sent the wrong product, we cover the return cost and arrange a replacement or full refund.
Once your return is received and inspected, we issue your refund to the original payment method. For EU withdrawals we refund within 14 days of being notified (we may withhold the refund until we receive the goods or proof of return). Refunds typically appear within 5–10 business days depending on your bank or provider. Original shipping charges are refunded for faulty/incorrect items; for change-of-mind returns, standard outbound shipping may be non-refundable.
If your order arrives damaged or faulty, or you received the wrong item, contact us within 14 days of delivery with your order number and a photo. We'll arrange a replacement or full refund, including shipping, at no cost to you.
These exclusions do not apply to faulty or misdescribed goods.
Complete and return this form only if you wish to withdraw from the contract.
To: REK LLC (Fesbury), 1603 Capitol Avenue, Suite 413 #3934, Cheyenne, WY 82001, USA — support@fesbury.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
— Ordered on / received on: ____________________
— Name of consumer(s): ____________________
— Address of consumer(s): ____________________
— Date: ____________________
Email support@fesbury.com or call +1 (307) 555-0142 (Mon–Fri, 9:00 AM–5:00 PM MT).
REK LLC (trading as Fesbury) · EIN 30-1362644 · Cheyenne, WY, USA. Provided for general information; not legal advice.